FAQ

What Is Your Order Process?

After you have completed your order, you will be sent an email confirming that we have received it. Once we have received your order we will fulfil it and it will then be picked up by our postal service. Email the customer service team on

Contact us if further assistance is required at any point.

How Can I Track My Order?

Tracking is available with certain shipping methods only. We do not offer tracking services on our standard shipping rates. If you have received a tracking number for your order, click here to track it.

My Order Hasn’t Arrived Within the Specified Time Frame, What Do I Do?

If your order has not arrived within the estimated shipping time period, make sure to track your order if possible (see above). Delivery can sometimes be delayed due to customs and during holiday periods. Please contact us via our contact us page and we will do our best to assist with any concerns.

How Long Will It Take For My Order to Reach Me?

Delivery time is between 14-60 days. Please allow for 60 days before contacting us regarding delivery time, as customs can often slow down the delivery process. If you want to receive your order before any holiday period, we recommend that you allow at least one month prior as this is a busy time for postal services. If your order has tracking, you can track your order by typing the tracking number into the order tracker.

Shipping Times For Each Country.

(These would be normal expected shipping times but can be longer because of holiday periods and custom delays.)

United States – 14-28 Days

Canada – 16-28 Days

United Kingdom 20-40 Days

Australia 14-20 Days

France 22-40 Days

Spain 14-20 Days

Belgium 16-28 Days

Germany 20-40 Days

Italy 20-40 Days

Poland 20-40 Days

Netherlands 16-21 Days

Order’s dispatched from our States warehouse.

Delivery time for item’s dispatched from our States warehouse is usually between 7-14 days although again sometimes due to unforeseen circumstances these times may increase slightly to between 14 and 28 days. Please allow 30 days before contacting us regarding delivery time for items delivered from our States warehouse. If you want to receive your order before any holiday period, we recommend that you allow at least one month prior as this is a busy time for postal services. Goods available for dispatch from our States warehouse will clearly indicate this choice when ordering the item.

Do I Have To Pay Customs Fees or Import Taxes?

Elect Gift cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Elect Gift is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

What Forms Of Payment Do You Accept?

We gladly accept Visa, MasterCard & American Express and all major credit and debit cards through Stripe plus PayPal.

Is It Safe to Shop on Your Site?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access electgift.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

Can I Change Or Cancel My Order?

Please take extra care to select your chosen product before purchasing as we do not accept cancellations. We may be able to change your order shipping details if your order has not yet been processed but we cannot guarantee this. To change your order the best option is to contact our customer support via our Contact Page.

Check Your Delivery Details

Please take extra care when entering your delivery details as we are unable to change delivery details or resend items which have been sent to the wrong address.

I Ordered More Than One Product, Will They Be Delivered Together?

It is likely that if you order more than one product, you will receive them separately due to our company working from multiple warehouses. If you only receive one package, please allow at least 2 weeks for the next package to arrive before contacting us. The item may not have been shipped out immediately which may be due to one of the following reasons:

– The item being on back-order

– A delay with the delivery company

– Location of the warehouse that the product was sent from

– Customs delays

If you have not received your other item(s) after the two weeks, please contact us and we will try to resolve the issue.

Please contact us here if you have any other questions,we always aim to respond within 48 hours.